Student Help and Information
How to Order Your Equipment
There's a couple of ways to place your order, please see our guide How to Order for information.
Help Desk Support
You can contact the helpdesk support by the following methods:
Telephone: FreePhone 08000 830611 (free from landline) or 0161 745 8353
Fax: 0161 745 8343
SMS Text: 07854 359160
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Live Support : click on the “Live Support” link on the left
Customer Feedback
We welcome your feedback, please feel free to complete the below forms and return them to us:
In addition in our survey the DSA-QAG are inviting students to participate in a short survey to help monitor and improve the service provided to yourself and future DSA-Students. The survey is split into 3 parts, please click on the link below if you had recently reported a fault with your equipment or used the help desk. This will complete Part 3 of the survey” (By doing so you could win an iPODTouch):
Complaints Procedure
In the unlikely event you need to complain, we aim to respond promptly to resolve any issues you may have encountered.
Click here for our current Complaints Procedure.
Cancellation Policy
If you wish to cancel your order, or any part of your order, please see our Cancellation Policy.
